Informativa Check-in e Cancellazione

Contractual preamble and acceptance of the terms. This policy forms an integral and essential part of the tourist rental / accommodation agreement. The clauses and the related penalty charges set out here are published in the online listing and in the pre-booking communications. Making a booking and paying the confirmatory deposit imply the express and unconditional acceptance of all the conditions described below.

Check-in times, late arrivals and charges

1. Standard hours. Standard check-in is available exclusively between 16:00 and 19:00. Guests are required to notify their estimated time of arrival at least 24 hours in advance, together with a final confirmation by 13:00 on the day of arrival. Any request for an earlier check-in will be assessed subject to availability and requires written confirmation from the property.
2. Grace period and extended hours. In the event of an unforeseen delay with respect to the agreed time, a free grace period of up to 60 minutes is granted, provided that it falls within standard hours (no later than 19:00) and that prompt notice is given by message or telephone. Any arrival after 19:00 will in all cases trigger the out-of-hours check-in charges (point 3), regardless of any advance notice given.
3. Late evening check-in charges (late check-in fee)¹. Arrivals outside standard hours (from 19:01 onwards) constitute an extraordinary out-of-hours reception service, subject to prior confirmation of feasibility by the property and to the following mandatory surcharges, intended to cover operating and staffing costs:
   • from 19:01 to 22:00: € 50.00
   • from 22:01 to 00:00: € 100.00
   • after 00:00: no in-person night check-in is carried out. Access will necessarily be deferred to the following day from 10:00 onwards, subject to a rescheduling surcharge of € 120.00.
4. Failure to notify or silent delay (overnight check-in, partial no-show)². Should the guest fail to notify the delay before the standard check-in window closes (19:00), the presence of the host or of the reception staff cannot be guaranteed. Access to the property may then take place only on the following day from 10:00 onwards, with a penalty charge for failure to notify and for rescheduling the reception service amounting to € 120.00.
5. Identity verification and legal obligations. Pursuant to Article 109 of the TULPS (the Italian Consolidated Act of Public Security Laws), access to the property is strictly conditional upon the prior verification of the identity documents of every guest staying at the property. Where documents cannot be verified, the keys will not be handed over and access will be denied, with no right to any refund.
6. Definitive no-show³. Should the guest fail to arrive and send no communication by 10:00 on the day following the scheduled arrival date, the booking will be deemed definitively terminated by reason of the guest’s default. The property will return to the full availability of the landlord for new bookings, and the entire amount paid will be retained and forfeited by way of liquidated damages.
7. Loss or failure to return the keys and access devices. The loss, breakage, damage or failure to return the set of keys or the access devices entails a fixed penalty charge of € 150.00. This amount is set as a lump-sum reimbursement of the costs of the emergency call-out, the replacement of the lock or of the security cylinder and the reproduction of the access devices, in order to safeguard the security of the property. A regular receipt or supporting document for the expense will be issued upon payment.

Cancellation and payments

8. Cancellation and no-show policy.
   The confirmatory deposit paid at the time of booking, equal to 50% of the total price of the stay, is non-refundable. In the event of cancellation or of a no-show, the entire amount paid will be retained by way of penalty, regardless of any advance notice.
   The price of the stay is due for the entire period booked. In the event of early departure before the agreed check-out date, no refund of any kind is due for the nights not used.
   You can change your dates instead. If you write to us before the arrival date, the amount paid may be used towards a stay on different dates within 12 months, subject to the availability of the apartment. Any difference in rate between the two periods is payable by the guest; a change of dates does not under any circumstances give rise to a refund in money.

   The retention is provided for by Article 1385 of the Italian Civil Code, which governs the confirmatory deposit: if the party who paid it is in default, the other party may withdraw from the contract and retain what has been received. Payment of the deposit constitutes express acceptance of this clause.

   As this is the supply of accommodation for non-residential purposes with a specific date of performance, the right of withdrawal under Articles 52 et seq. of the Italian Consumer Code does not apply to this contract, pursuant to Article 59(1)(n) of that Code.

   Notices of cancellation or requests to change dates must be sent in writing, by replying to the booking confirmation email or to info@photowalktourhouse.it. The date on which the notice is received is the one that counts.

9. Payment of charges, penalties and expenses. Only the confirmatory deposit, equal to 50% of the total price of the stay, is due at the time of booking. The remaining 50%, the tourist tax and any late check-in surcharges must be paid on arrival (check-in). Any expenses or penalty charges for the loss of the keys arising during the stay must be settled immediately when the event occurs and, in any case, before check-out, in cash or by traceable PayPal payment.

By paying the confirmatory deposit, you are deemed to have read and accepted the terms and conditions set out above.